E-bikes require more maintenance than regular bikes due to their weight, speed, and electrical components.

To keep your bike performing at its best, regular servicing is essential.

First service (important):

• We recommend a check-up after ±10 weeks (to re-adjust parts that naturally settle in after initial use)

Ongoing maintenance:

• A service check every 6 months
• Or every 2.000 km depending on usage

Typical wear & replacement parts:

Some components naturally wear out over time and need to be replaced periodically:

• Brake pads: ± every 2,000 km
• Tires: ± every 4,000 km
• Belt/drive system: ± every 6,000 km

We offer two types of service, depending on your bike’s condition and usage.

Service Check-up (€90)
A general check to keep your bike in top condition. We inspect all key components, adjust brakes, check tire pressure, and tighten and fine-tune where needed.

This service does not include brake pads replacement or lubrication.

Full Service (€180)
A more in-depth service for bikes with more wear or intensive use. Includes everything from the check-up, plus brake servicing (including bleeding if needed), replacement of brake pads if worn, and lubrication of key moving parts.

Important:
Brake pads are a wear part and typically need to be replaced around every ±2,000 km. Riding with worn brake pads reduces braking performance and can cause additional damage.

Keeping your e-bike in good condition doesn’t have to be complicated.

Simple things you can do:

• Clean your bike regularly
  Avoid high-pressure water – this can damage electronics
• Check tire pressure every 3–6 months
  Proper pressure = less wear + better range
• Inspect brakes
  If braking feels weaker or noisy → time to check
• Keep moving parts clean
  Especially belt/chain and drivetrain
• Check and tighten bolts regularly
  Make sure key components stay secure and safe

Your battery is the most sensitive part of your e-bike.

Follow these guidelines:

• Store at room temperature (avoid extreme cold/heat)
• Keep charge between 20% – 80% when possible
• Don’t leave it empty for long periods
• If unused for a while: store at 40–60% and recharge monthly
• Always use the original charger

All TENWAYS and Cowboy e-bikes come with a standard 2-year manufacturer warranty.

Warranty covers manufacturing defects and technical issues, but not normal wear and tear.

Usually NOT covered:

• Brake pads, tires and belt wear
• Damage from heavy use or accidents
• Lack of maintenance

Regular servicing is often required to keep your warranty valid.

For full warranty details and coverage per component, please visit the official pages:

• TENWAYS → Warranty details TENWAYS
• Cowboy → Warranty details Cowboy