You've got 14 days from delivery to send your order back, as long as it's unused. After that, we can no longer offer a refund or exchange.

Once a bike has been assembled or ridden, we can't sell it as new anymore — so a €500 loss-of-value fee applies to returns in that condition. Best to make sure it's the right bike before you take it for a spin.

To qualify for a return, your item needs to be unused, in its original packaging, and in the same condition you received it — plus your receipt or proof of purchase.

A few things we can't take back, no exceptions:

• Gift cards
• Downloadable software
• Personalized or custom-made items
• Spare parts (edition-specific parts are non-returnable once ordered — check [Which Edition Do I Have?] before buying)

Return shipping is on you, unless the mistake was ours — in that case, we'll send you a prepaid shipping label.

Item arrived damaged, or something's just not working right? Let us know right away and we'll sort a replacement or refund.

Want to swap for something else? Follow the return process above, then place a new order for what you actually want — we'll get it moving as fast as we can.

We may make exceptions to this policy case by case — we'd rather find a fair solution than stick rigidly to the fine print.