Service
Welcome to Just Ride On Service.
Our mission is to provide the highest quality maintenance, repair, and accessory installation services for Cowboy and TENWAYS E-Bikes.
Ensuring that our customers can continue riding with confidence is our top priority. You can trust that we are fully committed to delivering a seamless and reliable riding experience for you and all other riders.
To facilitate a smooth process, we have outlined some frequently asked questions and general guidelines regarding how to contact us and utilize our repair services. We look forward to assisting you!
Want to get in touch?
Call us : +31207920631, option 2
Whatsapp us : +3168086375
Email us: service@justrideon.nl or customersupport@justrideon.nl
Opening hours
Monday: 10:00-17:00
Tuesday: 09:00-19:00
Wednesday: 09:00-19:00
Thursday: 09:00-19:00
Friday: 09:00-19:00
Saturday: 10:00-17:00
Sunday: 10:00-17:00
Service appointment
I purchased an e-bike at Just Ride On
If you purchased your e-bike at Just Ride On, there are a few important steps to keep in mind when scheduling your appointment. To ensure a smooth and efficient repair process, please send us clear pictures or a short video of the damage or issue with your bike. You can share this via WhatsApp or email it to service@justrideon.nl.
Service appointment
I purchased an e-bike elsewhere
If your e-bike was purchased elsewhere, we’ll need a few additional details along with the above:
- Proof of Purchase: A copy or screenshot of your original purchase invoice.
- Bike ID (TENWAYS): This can be found just above the bottom bracket, below the pedals on the main frame of your bike. I'ts the number below the QR code.
- Frame number (Cowboy): This can be found in the user manual under a QR code. In the Cowboy app, go to Settings > Advanced and look for the serial number.
- Damage Documentation: Clear photos of the damage. For electrical issues, please include a short video showing the problem.